Once your exchange is received and inspected, we will send you an email to notify you that we have received your exchanged item.

If you are approved, then your exchange will be processed.

Exchanges

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at kevinhees@hotmail.com and send your item to:

PO BOX 484
Palm Springs California US 92263

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your exchange.

Shipping

To exchange your product, you should mail your product to:

PO BOX 484
Palm Springs California US 92263

You will be responsible for paying for your own shipping costs for exchanging your item. Shipping costs are non-refundable. If you receive a refund, the cost of exchange shipping will be deducted from your refund.

 Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your exchanged item.